1. What materials do you use to create your jewelry?

At Gemlly, we only use the finest materials in our jewelry. We source our gems and diamonds responsibly and we are committed to reducing our environmental impact. We use 18K gold, sterling silver, and other precious metals to craft our jewelry.

2. How can I care for my jewelry?

To keep your jewelry in the best condition, we recommend avoiding contact with water, perfumes, and lotions. We also recommend storing your jewelry in a dry, cool place, preferably in a jewelry box or pouch. Clean your jewelry regularly with a soft cloth.

3. Can I customize my jewelry?

Yes, we offer customization services for most of our jewelry. You can contact us at [Contact@Saolla.com] or [+44 7883 269670] to discuss your customization needs.

4. How can I track my order?

You will receive a tracking number via email as soon as your order is shipped. You can use this number to track your order on our website or on the shipping carrier's website.

5. How long will it take to receive my order?

The processing time for orders varies based on the item and the quantity ordered. We will send you an email with the estimated delivery date once your order is placed. You can also check the status of your order by logging into your account.

6. What is your return policy?

We accept returns within 14 days of delivery. Please contact us at [Contact@Saolla.com] or [+44 7883 269670] to initiate a return. We will process your return as soon as we receive the item(s) in their original condition.

7. Are you an Ethical & Sustainable brand?

Yes, we are proud to be a part of the Ethical Fashion movement and we are committed to reducing our environmental impact. We source our gems and diamonds responsibly and we use only the finest materials in our jewelry.

8. How can I contact you?

You can contact us at [Contact@Saolla.com] or [+44 7883 269670] during our customer service hours [e.g. Monday to Friday 9am - 5pm EST]. You can also reach out to us on [e.g. Instagram, Facebook, Twitter].