What Are MY Shipping Options?
We offer free standard shipping on orders that exceed a 100$ within the United States. For international orders, shipping rates will vary based on the location and delivery method. We also offer expedited shipping options at an additional cost.
When Will I Receive My Order?
At Gemlly, we strive to get your order to you as fast as possible. Orders are shipped out directly from our domestic and international warehouses. Due to the popularity of our offers, please allow an estimated 2-3 weeks for your order to arrive in the USA, and 2-6 weeks for other countries. These are only estimates, and shipping times may vary from product to product. We appreciate your patience and understanding.
Will I be Charged for Customs and Taxes?
The prices displayed on our site are tax-free in USD, which means you may be responsible for paying duties and taxes once you receive your order. These charges are determined by your local customs office and are your responsibility to pay. We are not responsible for delays caused by the customs department in your country. If you have any questions or concerns about customs and taxes, please contact your local customs office for further information.
Can I Track My Order?
Yes, you can track your order by logging into your Gemlly account. If you do not have an account, you can create one using the same email address you used to place your order. You will receive a tracking number once your order has been shipped, and you can use this number to follow the progress of your shipment. And you also check the Track Your Order page.
What Happens If My Order Gets Stuck in Customs?
In the unlikely event that your order gets stuck in customs, please reach out to your local customs office for information and assistance. We are not responsible for delays caused by customs, but we will do our best to help you resolve the issue as quickly as possible. Please note that customs fees, duties, and taxes are your responsibility to pay, and we cannot provide any reimbursement for these charges.